FlirtMatchZone support

Help & FAQ

Straightforward answers about your account, meeting people, staying safe and shopping with us.

Getting Started

Joining the community and setting up your profile.

Your Account

Signing in, updating details and managing your membership.

Dating & Matching

How discovery, likes and mutual matches work.

Messaging

Starting, finding and managing conversations.

Privacy & Safety

Controls for keeping your experience private and respectful.

Flirt Store

Browsing products, saving favourites and using your bag.

Orders, Delivery & Returns

Checkout, payment verification and keeping up with an order.

Troubleshooting

Simple checks when something is not working as expected.

Who can join FlirtMatchZone?

How do I create an account?

What do I need to complete my profile?

I forgot my password. What should I do?

How do I update my profile?

Can I change my password or notification preferences?

How do I delete my account?

How do I discover other members?

When does someone become a match?

What does the compatibility score mean?

Why am I not appearing in Discover?

Who can I message?

Where can I find my conversations?

What happens when I block someone?

How do I report a member?

Can I hide my dating profile?

What should I do if someone asks me for money?

Does FlirtMatchZone offer video or voice calls?

How can I find a product?

How do the bag and wishlist work?

Can I use a promotion code?

Is store packaging discreet?

Where does the store deliver?

Which payment method is available?

How do I check my order status?

What if my bank transfer is rejected?

How do returns work?

I did not receive an account or password email. What can I try?

A page or my information did not load. What should I do?

My uploaded profile photo is not showing. What should I check?

My order is not listed under Your Orders. Why?